AQxHV:Uz h$Ydy:gsnt%,y0);. Report ; no. Around 640,000 maintenance requests were received and actioned in 2020/21. Back to top Aboriginal flag Torres Strait Islander flag The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. . Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. If you are having any difficulties, you should speak to your housing provider. DHA regularly engages independent valuers to undertake valuations for properties under management or being considered for management by DHA. An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. Print Share. 3 0 obj As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). If you live in one of these properties, please refer any maintenance matters to the owners real estate agent, using the contact details we provided to you when you started your tenancy. How can I access Department of Customer Service information? Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. The Police Assistance Line will give you an event number for your report, make sure you write this down. 3/56 363.50944 (DDC22) Public housingNew South WalesManagement. Title. This site is protected by reCAPTCHA and the Google On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. We've now conducted 75,000 property inspections. 1/17/2022 Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). Category (based on ) 72000000 - Building and Facility Construction and Maintenance Services. The cleaning services contract is managed by Public Works Advisory. DCJ Housing offices are generally open from 9:00am to 5:00pm. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Read more about response times for maintenance. Answers to Further Questions - NSW Federation of Housing Associations Inc. DFFH - maintenance policy and practice contact maintenance at your nearest Housing Service Centre (6am-6pm, Monday-Friday) submit an online maintenance request submit a maintenance request using the Tenant Assist Qld app. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. any other issues we should know, such as dogs on the property, residents that are hearing impaired, items that may be dangerous, special access ways, etc. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. For more details, read about response times for maintenance. NSW Auditor General's Department. Thursday, April 21, 2022. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. <> Maintaining a large property portfolio is costly work. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. A further $1.669 million investment has been approved to extend the program to February 2022. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. hbbd``b`- "H ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. 3. . The length of time it takes to contact you depends on the urgency of the work. Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. NSW Ambulance Customer Service Attendant EOI Management and Support NSW Public Service Recruitment Pools NSW Trains . Head Maintenance Contract. DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. Housing NSW. %%EOF Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. Read More. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Find housing services in Queensland including information to help if you are homeless, experiencing domestic and family violence or a young person looking for somewhere to live Information, support and tools for Queensland business owners and industry sectors. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. This inquiry is no longer receiving submissions. Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help. We appoint contractors to our panel via Austender through our rolling tender program. Terms of Service apply. Copyright Defence Housing Australia, 2015. Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney, No. The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. However, in many cases, community housing providers operate a priority system that allows them to distinguish between urgent and non-urgent repairs and to respond accordingly. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. We spend more than $1 million per day on repairing and maintaining homes. 3216 0 obj <>/Filter/FlateDecode/ID[<5059B1B0132BC04D89C2DD10FA8FEE9A>]/Index[3202 26]/Info 3201 0 R/Length 78/Prev 1251475/Root 3203 0 R/Size 3228/Type/XRef/W[1 2 1]>>stream At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Access Department of Customer Service information, Department of Customer Service Register of government contracts, Department of Customer Service Code of Ethics and Conduct, Celebrating 10 years of Australian Consumer Law. The deadline for applications is February 21, 2023. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. We are celebrating! For enquiries about the contract, please call 02 9273 3643 or email wholeofgovernmentmaintenance@pwa.nsw.gov.au. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. 4 Home building contract $5000 to $20000 Home building contract for work over $20,000 Suitable for new homes, major alterations and additions. Email: nswbuy@treasury.nsw.gov.au Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday Answers to Further Questions - Tenants Union of NSW and Redfern Legal Centre, Answers to Further Questions - National Disability Services, Answers to Further Questions - Family and Community Services, Answers to Further Questions - Mr Ross Smith, Announcement of public hearing - management of NSW public housing maintenance contracts, Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney. Department of Enterprise, Investment and Trade. 3202 0 obj <> endobj To discuss this further, contact the maintenance section at your nearest Housing Service Centre. The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Tenants are best contacting their tenancy manager of their housing provider. The government also leases a smaller number of properties from private owners to use for public housing. Department of Customer Service Register of government contracts All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. >W&{U%0j` This factsheet briefly outlines NSW residential tenancies law - including coverage of the Act, your rights and obligations, and certain terms of the standard tenancy agreement., As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies . $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. For any questions, please email cmt@dha.gov.au. Everything you need to know as a social housing tenant including rent and rebates, maintenance and repairs and your rights and responsibilities. Posted: 11/01/2022 Press Release Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us You can also call any of the following numbers: Top End Phone: 08 8995 5122 Arnhem Phone: 08 8987 0576 Barkly Phone: 08 8962 4558 Big Rivers (Katherine) Phone: 08 8973 8939 As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. xZKoH( lIcd2,dC1T2[_$&]]|o?tjU/~SvJ\y-??vV",|Ia'BFikM&P&s_?|Yy"M*xzHzG-.tlJ,.d4=jiUpHEfWS-.?. The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. Resident satisfaction survey period July-Nov 2021. Property and Development NSW (PDNSW) Environmental Service Group (ESG) is managing this NSW Government-first initiative which is funded in partnership with the Office of Energy and Climate Change. Managed Sub-award agreements from cradle to grave. Beleaguered cleaning and catering company Spotless Group has been re-awarded a contract worth $62 million a year to maintain NSW's social housing. Public housingNew South WalesMaintenance and repair. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. the Police Crime Report Number if the damage has been caused by another party and reported to the police. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Strata properties come in a variety of forms, with apartments and townhouses the most common. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> hTOSW~-^ The Housing Call Centre arranges most responsive maintenance for public housing properties. Inquiry into the Management of NSW Public Housing Maintenance Contracts. Department of Communities and Justice (DCJ) Infrastructure Strategy and Capital Investment Plans are being developed. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. 1,500 projects. Federal Housing Administration Insures $46.9 Million Mortgage to Preserve Affordable Housing in Chicago, Illinois. The list was initially established through a formal open tender process in 2010 ( DETP1028 ). North Coast. ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. Your rating will help us improve the website. Your chosen builder or tradesperson must give you a written contract if: the contract price is over $5,000 (including GST), or the contract price is not known, is for the provision of labour and materials by the contractor the reasonable market cost of which is more than $5,000 (including GST). 0 We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. No records of contacts are available for this inquiry. Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. hz $CIh &{ a$yAJ&M` } These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. Online Maintenance Request Form. If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. 14NSW Federation of Housing Associations Inc, Progress report - Land and Housing Corporation, Department of Family and Community Services - management of NSW public housing maintenance contracts, Government Response - Management of NSW Public Housing Maintenance Contracts, Report - Management of NSW Public Housing Maintenance Contracts, Answers to Further Questions - Pacific Link Housing. Thats why we have compliance officers in the field every day checking the work of our contractors. 5Counterpoint Community Services INC and South Sydney Community Aid, No. You will be asked to provide details of the damage and when it happened. You may be trying to access this site from a secured browser on the server. This submission has been developed in consultation with our . NSW Public Works staff servicing every corner of regional and rural NSW Series: New South Wales. I was a Police Officer with the South Australian Police Department for 30 years, working in and with Indigenous communities for 14 years. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. The data can be customized through filters, and downloadable report options. Contract number. Contract Award Notice ID. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. r["M V+)2aV4Y,7HK0GQD&Pda(E(dIY\ jb|O/_}9{ h"` ,',2`yw0dbE]g4B/uDeQi LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. Some repairs you may wish to report will be carried out as part of these planned maintenance. The caretaker period for the NSW Election commenced on 3 March 2023. View all our monitor vacancies now with new jobs added daily!
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