You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. It is entirely up to the Car Rental Company whether they decide to do so or not. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Due to this protection, it cannot be read by any third party. Replies to negative reviews in < 24 hours. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Your voucher is normally issued 48 hours before the pick-up time. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you choose to pay for the service using a credit card, your credit card details are not stored by us. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. We will send you your rental voucher 48 hours before your pick-up time. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If additional information is required, the process may be extended for another 28 calendar days. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. The car rental company will charge you for the additional driver for the whole time that you have the car. Wisecars will inform the complaint submitter on how to proceed if needed. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Wisecars (collectively we, our, and us) is an international vehicle rental broker. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. We offer a price comparison of major and independent car rental suppliers around the world! In that case, please contact your bank for additional details. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Your contract for car rental will be between you and the Car Rental Company. The Car Rental Company must give its consent to repairs and replacements. Your browser settings can be set to inform you before receiving a Cookie. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). However, you will not be entitled to a refund if: Please check if you provided the correct email address. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Re: Wisecars car rentals. There might be differences based on offers. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". If this is the case, it will be clearly stated on your voucher. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Trustpilot is assessing this review in accordance with our flagging process. If additional information is required, the process may be extended for another 28 calendar days. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. If you are involved in an accident, the local police and the Car Rental Company must be contacted. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. You can upgrade your car before you start your trip. Please note that all additional drivers must also show a valid driving licence at pick-up. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Any additional charges will need to be paid at the rental counter in the local currency. Minimum age requirements on larger cars may also be higher at some locations. 21 helpful votes. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. We use dedicated people and clever technology to safeguard our platform. Amendments can only be made up to 48 hours before the pick-up time. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Dear Allan,Thank you for sharing your customer service experience with us! Wisecars is an online vehicle rental broker. Email Protect your account with two-step authentication Send code Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Renting a car and want to make sure you know how car rental works? A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If you do not agree with any part of them, you must not proceed with your booking. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Read more from https://www.wisecars.com/en-us/reviews. Reply from Wisecars. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Alternatively, just sign in or register using your Google or Facebook account. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In most locations, the minimum renting age is 21 years. In peak periods this may not be achievable. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Your contract for car rental will be between you and the Car Rental Company. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. My trip to NZ had to be cancelled due to the cyclone that hit the area. 2023 Wisecars. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. Seamless booking experience and great price compared to all other websites. You may need an international driving permit (IDP) to drive in some countries. It is one of the scummiest business models I have ever seen. They were cheap but the quality of the car was the worst I have ever seen on a used car. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. If you are late for your pick-up, you could lose your car. You can also find this information on the confirmation voucher. Please read carefully the terms of the Car Rental Agreement before signing it. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Amendments can only be made up to 48 hours before the pick-up time. Consider the cancellation policy. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. No way has this company got 4.5stars. Reduce your carbon footprint by selecting a greener car hire option. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Alternatively, just sign in or register using your Google or Facebook account. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. All related documentation must be kept if an insurance claim is submitted. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. I will give you a five star rating. Here are 8 tips for writing great reviews. This one doesn't really need an explanation. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Special price and hope that it will be the same at location. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Free cancellation up to 48hrs before trip. However, this is not true. All related documentation must be kept if an insurance claim is submitted. No charge will be made for amending your booking before the start of your rental. Just scroll down to the bottom of this page and create a support ticket. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. All rights reserved. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Please note, we only delete personal data on the request of the individual. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Minimum age requirements on larger cars may also be higher at some locations. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Please read carefully the terms of the Car Rental Agreement before signing it. Cancellation Protection can be purchased only at the time of booking and is not refundable. In that case, special cancellation terms are presented during booking. So far I have found the experience of renting a car on this site to be very easy. DeductibleProtection covers up to EUR 1000 of your deductible. All rights reserved. It goes against our guidelines to offer incentives for reviews. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Excess Protection covers up to USD 1000 of your excess. In such circumstances, we will cancel your booking with no liability whatsoever. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. 2023 Trustpilot, Inc. All rights reserved. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Email: cancellations@wisefandi.com Fax: Do not cancel your booking with the Car Rental Company directly as additional fees may apply. In such circumstances, we will cancel your booking with no liability whatsoever. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. If you have any questions, please feel free to contact us. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Wisecars does not own or operate any Car Rental Companies. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. Due to this protection, it cannot be read by any third party. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. In all these cases, you will receive no refund of the money you have paid. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. All cancellations outside of the aforementioned timeframes will not be refunded. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. One of our helpful agents will be in contact with you to address the request. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. 49 reviews. You can amend your booking information or cancel your booking in a few simple steps. Fill in your personal information and state your request. What's Wisecars' cancellation policy? In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. In that case, the special cancellation terms are presented during booking. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. In all these cases, you will receive no refund of the money you have paid. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If your additional driver is under 30 or over 65, please check your car's terms and conditions. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. If you have already provided us with your flight details, the car rental company will be able to track your flight. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Find out how we combat fake reviews. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Please note, making a new booking may result in the change of the Car Rental Company. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Powered by. We can accept no further responsibility when there is no out-of-hours service available. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. I read other reviews from this company after this had happened and that is a common . If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. 1 Previous_Golf_5959 2 mo. We also ensure all reviews are published without moderation. I reached out to Wisecars, who were really understanding of the issues I encountered. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Please note, it is your responsibility to provide all the above-mentioned documents. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place.
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